Cusco · FAQ

Everything you need to know about the city, private transfers, chauffeur-driven cars, and small groups.

20 frequently asked questions
Q What is the best time to visit Cusco?

The dry season from April to October is highly recommended, with sunny days and clear skies. From November to March is the rainy season, but the landscapes are greener and there are fewer tourists.

Q What is a private transfer with a private car?

It is an exclusive service where a vehicle and driver are at your disposal for customized routes. Ideal for families, small groups, or travelers seeking comfort, flexibility, and privacy.

Q How much does a private transfer from Cusco airport cost?

The price varies according to the destination and vehicle type. From the airport to the historic center it is usually between $15 and $30 USD for a private car. For small groups (up to 4 pax) the cost is similar.

Q Do you offer transfers for small groups?

Yes, we have vans and minibuses for groups of 6 to 12 passengers. They are ideal for excursions to the Sacred Valley, Machu Picchu, or customized tours with a guide.

Q Is it safe to travel by private car in Cusco?

Absolutely. Our drivers are locals with extensive experience, and we use modern, safe vehicles. In addition, all transfers include travel insurance and roadside assistance.

Q Can I change my route during the private transfer?

Yes, the private service is flexible. You can arrange extra stops, schedule changes, or alternative routes with the driver, as long as they are within the contracted time.

Q What does the private transfer include?

It includes air-conditioned vehicle, bilingual driver (Spanish/English), fuel, tolls, and roadside assistance. It does not include entrance tickets to tourist sites or meals, unless a package is contracted.

Q What is the altitude of Cusco and how does it affect you?

Cusco is at 3,399 m.a.s.l. It is normal to feel tired or short of breath during the first few days. We recommend rest, plenty of water, and avoiding heavy meals. Our transfers include emergency oxygen.

Q Can I book a private transfer to the Sacred Valley?

Of course. We offer routes to Pisac, Ollantaytambo, Chinchero, Moray, and Maras. You can put together your own itinerary or choose one of our packages for small groups.

Q How long does the transfer from the airport to downtown take?

The journey takes approximately 20-30 minutes by private car, depending on traffic. It is much faster than public transport.

Q What type of vehicles do you use for small groups?

For groups of up to 6 people we use SUVs or minivans. For 7-12 passengers, minibuses with ample space for luggage and comfort.

Q Can I book a private transfer in advance?

We recommend booking at least 48 hours in advance to ensure availability, especially during high season (June-August).

Q Are there private transfers from Cusco to Machu Picchu?

Yes, we offer private transfers to Ollantaytambo or Hidroeléctrica, where you take the train or hike. We can also organize a complete package with train and tickets.

Q Is a tip required for the driver?

It is not mandatory, but if you are satisfied with the service, a 5-10% tip is welcome and appreciated by our team.

Q What documents do I need for the private transfer?

Only your identification document or passport. For minors traveling alone, we require notarized authorization.

Q Can I take large luggage in the private car?

Yes, our vehicles have ample space for suitcases. When booking, let us know the amount of luggage so we can assign the appropriate vehicle.

Q Do you offer transfers at night or early morning?

Yes, we have availability 24/7 for private transfers. Just let us know when booking, with no additional cost.

Q What is the difference between a private transfer and a taxi service?

The private transfer is exclusive, with a dedicated driver and no stops. You can customize the route and timing. The taxi is a point-to-point service and does not always include amenities.

Q Can I cancel my private transfer?

Cancellations with more than 24 hours' notice have a full refund. Within 24 hours, a 30% charge applies.

Q What health safety measures do you have?

We disinfect vehicles before each service, and we have hand sanitizer and masks for passengers who require them. Our drivers are vaccinated.